Cavite

• Assists the Top Management in establishing and reviewing the Quality Policy of the organization.
• Ensures that the Quality Policy is supported by measurable Quality Objectives.
• Ensures that the Quality Objectives are established at relevant functions within the organization.
• Ensures that Quality Objectives are supported by programs to achieve them.
• Ensures that customer information is monitored as one of the measures of performance of the Quality Management System.
• Convenes the Annual QMS Planning workshop to review and enhance the existing set of quality objectives.
• Establishes the QMS Annual Calendar of Activities as one of the outputs of the Annual QMS Planning workshop.
• Keeps track and monitor all PGC departments’ Performance Monitoring of Quality Objectives attainments.

• Develops the PGC-QMS Internal Audit Procedure and initiate its review and revision as necessary.
• Prepares the Annual PGC-Quality Management System Audit Plan including the schedule of Auditors’ Team Activities and lay-outs the Internal Quality Audit Schedule for a twelve (12) month period.
• Carries out internal quality audit on a semestral basis covering management, core and support processes in accordance with the
• PGC-QMS Audit Plan or as necessary for unplanned audits.
• Prepares, deliberates and finalizes audit findings reports and Corrective Action Requests and presents them to the Top Management during Top Management Review.
• Keep tracks of the implementation of the corrective actions for non-conformance raised during the audit through periodic verification as specified by the respective process owners.
• Keep tracks and monitors the action taken by the auditees on Opportunities for Improvement (OFI) raised by Internal and External
• auditors;
• Keep tracks and monitors all records of the quarterly audit undertaken by the Department’s IQA.
• Supervises and monitors all activities undertaken by the Department’s Internal Quality Auditor in their respective offices.

• Ensures that the work environments needed to achieve conformity to services requirements are managed.
• Develops Quality Workplace Standards.
• Ensures consistent implementation of 5S programs.
• Monitors and assesses regularly the implementation of quality workplace programs.
• Initiates programs to ensure active participation of all PGC offices in building a culture of quality workplace-oriented organization.

• Assures all results are valid which reflect the status of each offices as well as the PGC as a whole.
• Collects, files, and evaluates customer feedback monthly results in order to determine strengths and weaknesses of the organization.
• Recommends necessary actions to be taken to ensure customer satisfaction and to continually improve the Quality Management
• System implementation.
• Reports the results of the analyses of the collected feedback to the Top Management during the Top Management Review.

• Determines the necessary competence for personnel performing work affecting product quality
• Evaluates the effectiveness of training provided to employees
• Provides planning and administrative support to successfully deliver the QMS related trainings and seminars
• Plans and coordinates echoing sessions on the concepts, principles and requirements of ISO 9001 and other relevant concepts.

• Ensures that the changes and the current revision status of documents are identified.
• Ensures that relevant versions of applicable documents are available at points of use.
• Ensures that documents remain legible, readily identifiable and retrievable.
• Maintains master copies and master lists of internal documents and externally generated documents and references.
• Issues and controls distribution of QMS documents.